FAQ
Find answers to commonly asked questions about maps, photography, commissions, shipping, delivery, customs, taxes, returns, and other issues below.
General questions
Maps
Check back here regularly to see what new maps I’ve added to the site. Or, connect with me on instagram to stay in the loop.
If you have any questions about your shipment, drop me a line at info@mtbeyond.com.
Photography
Why are some photos not offered on canvas?
This is usually because the image doesn’t fit on the canvas.
Canvas requires several centimeters of the outer edge of the image to be wrapped around the sides and back of the frame.
If an important feature of the image is located along the top, bottom, or sides of the photo (such as a peak or hoof), this gets cut off during printing.
Why are some photos available in limited sizes?
Because the print file for that photo is too small for larger prints.
Each photo’s print file is a different size. Naturally, larger print files can be printed on larger mediums without losing quality. If a file is too small to make high-quality large prints, I don’t offer those sizes.
Orders
Maps
How do I track my order?
You will receive a tracking number by email when your map ships. Each map is currently made-to-order. Framing and processing takes roughly five days. You can expect tracking information for your order to arrive by email about five days after placing your order.
If you have any questions about your tracking or shipment, drop me a line at info@mtbeyond.com.
Do you ship maps internationally?
I don’t offer international shipping on maps yet. If you live outside the USA and you want to order a map, contact me directly to place a custom order.
I received a wrong/damaged map, what should I do?
I’m sorry if you received the wrong map or it arrived damaged.
To help me resolve this for you quickly, email me at info@mtbeyond.com within 30 days of receiving the order. Include photos of the wrong/damaged product, your order number, and any other details, and I’ll make you sure you get a replacement for free.
Photography
How are your prints made?
I work with a print-on-demand service. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at info@mtbeyond.com.
I received the wrong/damaged print, what should I do?
I’m sorry if you received the wrong print type or it arrived damaged.
To help me resolve this for you quickly, email me at info@mtbeyond.com within 30 days of receiving the order. Include photos of the wrong/damaged product, your order number, and any other details, and I’ll make you sure you get a replacement for free.
Delivery
Maps
When will I get my order?
Shipping for maps is free and takes roughly 10 business days, including framing and processing. Maps are currently made-to-order. Since there can be delays with framing and processing, your delivery may arrive a day or two later than expected.
If you have any questions about your shipment, drop me a line at info@mtbeyond.com.
Where will my order ship from?
All maps ship from our fulfillment center in Dallas, Texas.
Will I be charged customs for my order?
International shipping for maps isn’t available yet. If you live outside of the USA and you want to order a map, contact me directly to place a custom order.
My order should be here by now, but I still don’t have it. What should I do?
Before contacting me, help me out by doing the following:
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- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
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If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, write to me with your order number within 30 days of the estimated delivery date.
Photography
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
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- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
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Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
I have no control over international customs fees. If you place an international order, your local customs office may place a customs or import fee on it, which you’ll have to pay upon delivery or pickup. Once your order leaves the warehouse, customs costs for all products are up to the local regulators in the delivery country.
For photography prints, I use an international print-on-demand service with fulfillment centers in the U.S., Canada, Latvia, Spain, and the U.K. If you live in one of these countries or in a related region (such as the EU or the EEA), you may not have to pay customs on your order. However, customs policies vary widely between countries and regions, so check with your local customs office directly to see if they apply to your order.
My order should be here by now, but I still don’t have it. What should I do?
Before contacting me, help me out by doing the following:
-
-
-
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
-
-
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, write to me with your order number within 30 days of the estimated delivery date.
Returns/Refunds/Exchanges (Maps & photography)
What’s your return/exchange policy?
I don’t offer returns or exchanges on maps or photography prints. But if there’s something wrong with your order, please let me know by contacting me at info@mtbeyond.com with details and I’ll issue you a full refund or replacement.
Though rare, it’s possible an item you ordered was mislabelled. If that happens, please let me know within a week of receiving your order. Include your order number and photos of the mislabeled item in your email, and I’’ll send you a new one or issue a refund.
Do you offer refunds?
I only offer refunds to customers who receive the wrong items or damaged items. If any of these apply, contact me at info@mtbeyond.com with photos of the wrong/damaged items and your order number, and I’ll sort it out for you.
To learn more about my return, refund, and exchange policy, please visit the Returns/Refunds/Exchanges page.
